Center of Excellence

Center of Excellence- Get access to the right expertise at the right time

In today’s post pandemic world, businesses face unprecedented pressure from volatile market trends, fierce competition and accelerated pace of innovation. In such a dynamic environment, businesses that aim to thrive need to be hyper-focused on delivering value, adapting to volatile market conditions and bringing innovation that has long term impact.

However, most organizations aren’t focussed to attaining success this way. A majority of leaders today are quite apprehensive about the organization’s rate of innovation and technological change.

Center of Excellence or (COE) is a group, entity or team of dedicated individuals dedicated to enhance the critical expertise, competency and tech adoption throughout the organization.

COE for world-class performance and value

Well, a Center of Excellence is not actually a steering committee focussed on the strategic objectives of the businesses nor is it a demand center which serves as a shared marketing solution. Instead, it is more like an operational division of the demand center that is developed and implemented by the COE. Over the years the COE has evolved to have many different objectives including tactical as well as strategic ones. There are primarily three core objectives of COE:

Run the organization: Drive business efficiency and optimum impact.

Grow the organization: Enhanced productivity and optimized delivery.

Transform the organization: Strategic alignment and innovation.

Varied types of COEs

Centers of Excellence encompass a range of business verticals throughout an organization. As they are of specialized nature, they can vary covering a wide range of domains such as:

· Internal Consulting

· Continuous Improvement

· Operational Excellence

· Supply Chain

· Quality Assurance

· Business Analytics

· Artificial Intelligence (AI)

· Robotic Process Automation (RPA)

· Internet of Things (IoT)

· Advanced Digital

· Finance and Accounting

· HR

· Agile Development

· Innovation and R&D

How COEs can help drive value for your business

Centers of Excellence help in value addition for organization in many different ways across business verticals by leveraging agile operational processes as well as vast domain expertise. Here are few of the ways through which COEs drive value:

Better resource utilisation: Resources are costly and scarce. So, when these resources are centralized, COEs can help streamline the access by expanding their reach across the organization.

Swift delivery: Bottlenecks are removed as access to critical resources is streamlined which enhances the speed of development and delivery.

Cost reduction: COEs do away with redundant practices by streamlining processes which reduces costs significantly.

Optimum quality solution: COEs leverage standardized best practices across business processes which facilitates uniformity in solutions delivered.

How we facilitate COE success

• Ensure that routine work is aligned as per planned initiatives and objectives.

• Keeping a track of all the data pertaining to the work that is being done, capabilities required to perform these tasks and resources with such capabilities.

• Deploy relevant resources present in the organization as well as outside.

• Real-time insights on the progress made, resources deployed and the areas of concern.

• Realigning the strategies and resources for optimum results.

• Deriving actionable insights into the overall contribution of resources in achieving the objectives.

Elements for establishing a successful COE

Here’s how we help organizations establish an effective COE. Below are the requirements for successful establishment of COE.

Sync work with overall objectives

Align tasks as per business objectives, which includes prioritization of tasks as per high-demand from business verticals. Set strategic goals and align the processes as per the metrics.

Uniformity in execution paths

Standardize engagement process across the organization. Defining, breaking down and organizing the work to identify the best skills required to achieve the results.

Better resource management

Deploy resources as per the nature of work. As COEs may have work requiring varied capabilities, flexible resources are in high demand. Leveraging external as well as internal resources to derive the optimum outcome possible.

Risk management across processes

Attain actionable insights into areas that are impacting business objectives and ensure accountability to stakeholders. Understand how the processes are contributing towards organization goals.

Resource allocation as per demand

Discover gaps in execution and areas where improvement is required, which aids in better resource allocation and pipeline management. Identify the skills gap in the organisation and reallocate resources as required.

Centralized tracking, analysis as well as reporting

Get actionable insights from tasks completed and enhance operational efficiency by forecasting ROI with optimum accuracy. COEs get insights into performance metrics which helps in identifying how work and resources impact growth and overall efficiency.

Explore more on how you can leverage our range of COE centric services to seamlessly access the right resources at the right time.